Published on March 31st, 2014 | by Ryan Estes
Kelly Huelsing + Peter Koclanes
Ella Bliss Beauty Bar
Personal beauty is a greater recommendation than any letter of reference. Aristotle
Notes with Kelly Huelsing
Established December 2013
Our workdays seem to be anything but typical, but generally we arrive in the morning before employees to get some office work done. During the day we split our time between the office and being out on the floor interacting with guests and employees. Afternoons and evenings are generally spent replying to emails and planning for the upcoming days and months.
What skills are required in your position on a day-to-day basis?
Being able to communicate is a big factor in this industry. Working with both customers and employees requires the ability to adjust your communication approach for various situations. Time management and multi-tasking are also skills that are used on a daily basis. This is a fast paced business and you have to be able to do multiple things efficiently to stay on track.
What parts of your job do you find most challenging?
Having 5 Signature Services and therefore 5 different fields of services makes it a bit challenging to schedule employees effectively. We try to hire employees who are dually trained/licensed and we want to ensure that they are booking booked efficiently and effectively.
What do you find most enjoyable?
We most enjoy interacting with customers and ensuring that they have a wonderful experience every time they are at Ella Bliss.
Are there any negatives to your job?
There are challenges as with any job, but I wouldn’t say there are true negatives. We really do enjoy what we do.
How many hours do you work in a typical week?
I would say we average around 50-60 in a typical week. Holidays and special events require extra hours as well.
How would you describe your business culture?
We are really trying to change the culture and feel of our beauty bar compared to a typical salon and spa. We very much have an open door policy and work with our employees on any challenges or any ideas they have within the business. We encourage our employees to “follow their bliss” on a daily basis and we try to help them in any way we can. We also offer benefits and paid time off which are almost unheard of in this industry. We take pride in not only taking care of our guests, but our employees as well.
How did you get into your line of work?
Brooke and I have been putting this business plan together for the last 5 years or so. We had a vision for a pampering mecca where you can feel like royalty without having to break the bank. We worked and planned out every last detail of the type of beauty bar we would want to frequent and then brought it to fruition last December. We both worked in the corporate world out of college and knew that although it was great experience, we didn’t want to work for someone else our whole lives. This gave us the push to pursue our passion of opening Ella Bliss.
What lessons has your work life taught you?
To not take things too seriously! Sometimes things go your way, sometimes they don’t and you have to problem solve. So is life and you have to be as prepared as you can be, but also prepared to take a few detours to get to your destination.